Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Custom orders, modified or resized items or engraved items can not be returned or exchanged.

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • We will process your returns or exchanges within 7 days of receiving the item(s), A Refund to the original card, a replacement Item or a store credit will be issued depending on your request and condition of return
  • We do cover the shipping costs back, for defective or wrong items sent to you by mistake, customer will assume the return shipping costs for change of heart items.
  • We do not charge any return restocking fees
  • Please properly package and make sure to insure all returns, If an item is lost, stolen or damaged, we will not be responsible for any returns until they are physically in our location. 

We strive to be the best in the business and we will do everything we can to make you happy, if you have any questions or concerns please let us know,

Thank you


Return Address:
Bijouterie Futuriste
3543 Boul Saint-Charles 
Kirkland, Québec, Canada 
H9H 5B9

Phone: (514) 697-7477

Fax: (514) 697-4779




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